Exchanges, Returns & Refunds
GENERAL PROVISIONS ON RECEIVING PRODUCTS |
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GENERAL PROVISIONS ON CANCELLATION OF ORDER |
In all cases, the buyer has the right to terminate the transaction, cancel/modify the order according to the following measures: Inform Häfele Singapore about modifying/canceling the transaction via call at +65 6848 9075, send SMS to +65 9653 1683 or send an email to showroom@hafele.com.sg. The buyer should inform the order number to a service staff or in the email sent to Häfele Singapore. The buyer will receive a notification via SMS or email from Häfele Singapore about the successful order modifying/cancellation. Return the received products which have not been used or enjoyed any benefits from these products, with the following pre-conditions and not limiting to: -Sink delivered should have no bore holes -Digital locks have not installed and in proper condition Refund* of the paid products will be processed accordingly with the registered details and the refund period will be done within 30 days from the request of cancellation if product has yet delivered to buyer’s registered address or upon receipt of the goods. The buyer should be aware of the following regulations before modifying/canceling an order.
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A. DETAILED PRODUCT EXCHANGE, RETURN AND REFUND POLICY |
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B. PRODUCT EXCHANGE, RETURN AND REFUND INSTRUCTIONS |
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