Exchanges, Returns & Refunds

• The buyer is responsible to check the products before signing the delivery note and Häfele reserves our rights to reject the warrant claim if the buyer fails to check the products.
• The buyer has the right to refuse receiving the products in the following cases: product shape, color, size or code is not same as the product on the Häfelehome E-commerce Website; and the product is scratched or deformed.
• Missing product parts or accessories, if any, will be delivered to the buyer without shipping fee subjecting to the conditions of request. In some cases, the buyer will have to come in-store to collect the missing items and no additional charges to shipping.  
• If you have any questions or complaints before and after receiving the product, please contact the Häfele showroom sales or customer service team to be resolved in accordance with Häfele Singapore's Product Return Policy, Product Warranty & Maintenance Policy.

GENERAL PROVISIONS ON CANCELLATION OF ORDER

In all cases, the buyer has the right to terminate the transaction, cancel/modify the order according to the following measures:

Inform Häfele Singapore about modifying/canceling the transaction via call at +65 6848 9075, send SMS to +65 9653 1683 or send an email to showroom@hafele.com.sg. The buyer should inform the order number to a service staff or in the email sent to Häfele Singapore.

The buyer will receive a notification via SMS or email from Häfele Singapore about the successful order modifying/cancellation.

Return the received products which have not been used or enjoyed any benefits from these products, with the following pre-conditions and not limiting to:

-Sink delivered should have no bore holes

-Digital locks have not installed and in proper condition

Refund* of the paid products will be processed accordingly with the registered details and the refund period will be done within 30 days from the request of cancellation if product has yet delivered to buyer’s registered address or upon receipt of the goods.

The buyer should be aware of the following regulations before modifying/canceling an order.

1. If the buyer refuses to receive and cancel the products with the reason that not due to the product, the buyer still has to pay the shipping fee depending on each detail case. Cancellation charges will be incurred, ranging from $50-$300 basing on each detail case.
2. Canceled orders will not be restored in the system
3. The discount code or discounts/promotions used for the order (if applicable) will no longer be valid for subsequent orders
4. As the product price may vary from time to time and the corresponding promotion, Häfele Singapore does not undertake to keep the prior price if you re-make a new order

• The return policy on HäfeleHome only is applied when the products meet the following conditions:
  • The products are unused with full accessories
  • The products remain seals, labels, tags and are unpacked.
  • Acceptance return period: Within 7 days from the delivery date.
  • Applicable products: All products displayed on Hafelehome.com.sg
  • Claims for errors MUST be made within thirty (30) days of receipt of goods.
  • Any product that was sold at a special price or a giveaway due to existing defects cannot be exchanged or refunded.
• In case that the return period is expired or the products are ineligible for return, the warranty policy will be applied in accordance with HäfeleHome's current warranty regulations here.

• Step 1. Contact the Häfele showroom sales or customer service team at +65 6848 9075, send SMS to +65 9653 1683 or email us to showroom@hafele.com.sg to provide more information and specific problems.

  Step 2. Häfele will arrange our Technical team to visit the buyer’s premises and inspect the supposed defective product depending on initial stage of examination with the necessary documents submitted by the buyer. Request of images on the specific problems is necessary to provide the initial examination of the case.

  Step 3. The Häfele Showroom Sales or Customer Service staff will inform the inspection result and make a refund* if the products are eligible for a return, or send new products if the products qualify for a replacement within 30 days upon the receipt of the goods subject to the replacement schedule of new or same product from the manufacturer and seller.

  
  (*) The refund period will be counted from the time when the Customer receives a refund confirmation from Häfele Customer Service or Showroom Sales Team until the Customer receives the refund amount via bank transfer method.

  (*) If the refund period exceeds the stipulated time, please call our team at +65 6848 9075 or directly contact your Bank for assistance.