Installation

GENERAL PROVISIONS ON INSTALLATION & MAINTENANCE

Currently, installation services are only applicable for the product range on residential digital and smart lock by Hafele preferred trade partner. All displayed locks on Hafelehome are inclusive of installation. There are no installation services for kitchen appliance and, sink and tap provided by Hafele. You may engage Hafele preferred trade partner to install your purchased Hafele kitchen appliance and, sink and tap to be validate for warranty claims.
      A. PROCEDURES ON INSTALLATION SERVICES
      1. RESIDENTIAL DIGITAL & SMART LOCKS

      Step 1. Once order is received and confirmed by seller, our Hafele showroom sales or customer service team will provide your ordering details to our Hafele preferred trade partner. They will be in-charge to deliver and install your purchased lock at your registered premises.

      Step 2. The buyer will receive an order notification email and you are requiring to contact our Hafele preferred trade partner as noted below no earlier than 3 business working days upon the date of purchase to arrange your preferred installation time, subject to the partner’s availability and work schedule.

      Xrola Systems

      18 Sin Ming Lane, Midview City, #07-29 Singapore 573960

      Tel : +65 9642 2988 (Mr. Ron Tan)

      Step 3. After installation, the buyer needs to complete an online form given by our partner to validate the warranty period and its provisions for claims. The details given will be kept confidential between the preferred trade partner and Hafele Singapore.

      Step 4. If you have any issues to the conditions of the lock, you may file the complaints to our partner and will solve the issue basing on the extent of conditions as noted in our warranty and product return policy. However, if you have any issues with the installation services from our partner, kindly feedback to us at info@hafele.com.sg.

       

       

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